FAQS

 

1. How can I contact you?

You can reach us via email at kelra.official.uk@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped directly to you from our trusted partners to ensure quality and efficiency.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item if it meets our return criteria.

4. What conditions must my item meet for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

6. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please contact us if you have questions about a specific item.

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at kelra.official.uk@gmail.com so we can evaluate the issue and resolve it promptly.

8. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the selected shipping method.

10. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to monitor your shipment's progress.